• Ketchum - Account Executive, Issues & Crisis

    Issues & Crisis
  • Overview

    Belong Banner - Job Postings

    Ketchum is looking to add an Account Executive to their dynamic North America Issues/Crisis Management Team. This is a tremendous opportunity to work on high profile accounts, where your work is making a direct impact on our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis-response infrastructures that support their business operations and corporate objectives. You will be tasked with helping establish clear lines of responsibility for issues management, crisis preparedness and crisis response; specific protocols for each; and regular system of monitoring and evaluation designed to continuously refine plans and strategies. This role can be based in Raleigh, Wash DC, Chicago, or NY.

    About the Job


    • Build understanding and knowledge of the clients’ business and their competitive environments
    • Actively participate/contribute to the development of account plans/ideas.
    • Demonstrate knowledge of client media monitoring process and be able to efficiently conduct/review on a daily basis
    • Demonstrate ability to effectively develop a full range of written materials consisting of by not limited to: standby statements, question & answer documents, issues analyses, position papers, client correspondence, and reports
    • Independently implement defined crisis preparedness projects
    • Counsel clients through basic issues management and crisis response situations
    • Some day-to-day client contact through written and direct counsel on basic issues situations enlisting senior counsel on tough issues when appropriate
    • Foster client-agency relationship to build trust and become a valuable resource to our clients
    • Facilitate teamwork by delegating and involving junior staff members whenever possible
    • Take on lead responsibility for all aspects of budget management and client billing/administration
    • Seek counsel from financial manager to be able to review financial reports, project budgets, and related financial materials
    • Develop an understanding of various research methods; coordinate internal and external resources in implementing research projects
    • Assist senior management in developing proposals and gathering information for new business opportunities


    Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

    • Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred 
    • Two to four years of experience in public relations agency or similar position
    • Ability to work in multi-faceted, fast-paced environment



    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.


    About Us Banner iCIMS


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed