• Managing Account Supervisor - Healthcare

    US-NY-New York | US-CA-Los Angeles
  • Overview

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    Ketchum is seeking a Managing Account Supervisor in our Healthcare practice to serve as a key agency contact for a healthcare and accounts; help to lead and direct program efforts to ensure client satisfaction, and bring a value-added approach to projects. We are looking for an individual with strong initiative, energy and professionalism. Pharma experience is a must.

    About the Job

    • Act as primary client contact for several client business units; continually foster client-agency relationship to build trust and become a valuable resource to client.
    • Encourage and train account teams on developing incremental business; guide them in how to recognize and develop new business opportunities with clients.
    • Maintain team billability and productivity requirements; monitor for account profitability.
    • Function as key player in pursuing new business opportunities and in leading the proposal and presentation processes; prior experience preparing federal government proposal responses a plus.
    • Work with office management to develop and implement company policies and procedures; reinforce Ketchum values, ethics, culture and critical success factors.
    • Maximize utilization of team members through effective recruitment, employee goal-setting, appraisals, development plans, etc.; work with human resources in dealing with personnel matters.
    • Encourage and create a can-do working environment, reinforcing the importance and value of each team member’s contributions.
    • Demonstrate and develop presentation, negotiation and problem-solving skills; demonstrate ability to effectively develop full range of materials, including media materials, byline articles, speeches, client correspondences and reports.
    • Stay on top of PR trends in the industry; bring them to the attention of clients and associates, as appropriate.
    • Work with financial manager to ensure client budgets are comprehensive, actual costs are monitored and approved, and billed account receivables are collected in a timely manner.


    Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

    • Bachelor’s degree in communications, public relations, journalism, English, marketing or a related field preferred.
    • Minimum of seven years of agency and/or healthcare public relations experience.
    • Strong client service focus – ability to read and understand client cues and react/adjust to them, as well as adapt to changing/evolving client objectives and strategies.
    • Ability to manage, track and work within allotted budgets.

    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.


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