Ketchum U.S.

Account Supervisor, Employee Engagement and Internal Communications

US-NY-New York
Issues & Crisis



We are looking for an Account Supervisor, Employee Engagement and Internal Communications to join our team! 


About the Job

We’re Ketchum, a Top-5 global agency recognized as the most creatively awarded firm in our industry, a reputation earned by the people we employ – equal parts human-centered and business-focused, empathetic and intelligent.


This role sits within Ketchum’s rapidly-growing Employee Communications & Engagement specialty. No other audience is as important right now as the employee. We specialize in helping clients build corporate culture and understand employees’ mindsets, identifying the right channels, content, programs and tailored messaging to engage and transform their workforce.


At Ketchum, we work daily with industry leaders to assess the new workforce environment, create flexible strategies, develop engagement programs, and deploy tailored content for connecting meaningfully with employees—from old-school workplace posters to sophisticated digital campaigns.


You’ll join a collaborative team that celebrates good ideas wherever they come from.  And a culture where diversity of thought, experience and background is welcome.


Summary of Responsibilities


Client Management

  • Proactively consult clients and implement new ways to meet their needs through a deep understanding of Ketchum’s capabilities, with a focus on internal communications expertise
  • Deliver high quality written content, ability to draft, edit and provide feedback on all materials to ensure they are client ready (e.g. edit media releases, fact sheets, pitch notes, pitch emails, byline articles, client correspondence, press releases, pitches, media lists, blog posts, social media content and reports)
  • Manage account activities including client programming, internal communications, executive leadership opportunities, special events, employee communications research projects, social media, program implementation, and other duties as assigned
  • Support client teams within Ketchum on internal communications and employee engagement needs
  • Cultivate and maintain trusted relationships with key clients by continuously adding value and anticipating and addressing their needs
  • Play a key role in developing and implementing internal communications programming
  • Build and leverage deep understanding of the clients’ objectives and competitive environment to develop clear business cases around opportunities for employee engagement to deliver meaningful results and drive impact  
  • Troubleshoot client problems as they arise, seeking senior management input when appropriate
  • Demonstrate advanced understanding and application of industry trends
  • Write strategic program recommendations and draft scopes to achieve clients’ business goals
  • Manage junior talent (Intern to Account Executive) and projects to deliver the highest quality work on time and on budget, and provide timely progress reports anticipating issues
  • Be flexible and facilitate teamwork, working with multiple teams with different core capabilities
  • Demonstrate understanding and application of internal communications strategies, employee ambassador programs, emerging social media platforms, HR communications and change management

Business Development

  • Play an active role in the development of presentations for clients and new business opportunities
  • Coordinates new business for team/agency as appropriate by providing research information, preparation of materials and draft/format documents, and acting as a liaison between the design department and account team
  • Identify incremental opportunities and raise to your specialty leader
  • Contribute to thought leadership activities
  • Understand and is an active participant in the new business/pitching process
  • Actively participate in networking and seeking new business opportunities, including pitching, research, writing, and presenting
  • Continue to develop internal and external network of contacts for a competitive client advantage, new business, and talent attraction for agency


  • Take accountability for personal development and areas of career growth; actively participate in training for self-development
  • Recognize and celebrates other’s successes and gives credit where credit is due
  • Drive effective implementation of projects, identify best and most diverse resources to meet + exceed client expectations and delegate work appropriately
  • Communicate clear, progressive direction to junior staff. Day-to-day direction of junior-level team members including delegation, delivering formal/informal feedback, coaching and project management. Supports and engages in acquisition of junior talent
  • Foster a culture of fast feedback through timely and impactful dialogue about performance, while coaching and providing recognition
  • Demonstrate, develop and drive a culture of feedback, coaching and recognition
  • Drive accountability for self and others. Inspire excellence in others; attract the best and most diverse talent for agency, grow, engage and retain talent. Contribute to creating a diverse, equitable and inclusive culture, where every employee feels a sense of belonging

Leadership (Internal/External)


  • Participate in local office and agency activities and training sessions; motivate team members to do the same
  • Have a visible role within your specialty team, and local office
  • Develop programs and collaborate effectively, communicate clear progressive direction to junior staff
  • Share credit, actively involve and engage team
  • Build strong relationships, deal constructively with internal and external situations, and be a role model for outstanding client service
  • Empower and motivate junior team members/direct reports to be curious, brave, inspiring and force for good
  • Exhibit empathy and effective interpersonal relations to develop broad network of internal and external contacts

Financial Management

  • Maintain compliance with the agency’s daily time entry and expense report policy
  • Utilize PO system effectively. Verify billing accuracy
  • Meet utilization goal and connect with manager if you have availability to work on other projects
  • Manage internal status of jobs and due dates, advise senior team members of developments
  • Take accountability for managing time commitments and time entry on a daily basis
  • Begin to operationalize accounts, ability to scope, manage client budgets, setting up an account, assess staff needs, fee estimates, out of pocket expenses, reporting etc.
  • Understand and manage agency’s financial tracking tools


We’re looking for required skills, and they can come from any combination of education and experience. Diversity of thought and background are encouraged. Typical qualifications include:

  • Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing or a related field preferred 
  • 5 - 7 years of experience in public relations agency or similar position; one year basic supervisory experience
  • Ability to thrive in a fast-paced environment
  • Natural curiosity
  • Continuous learner
  • Team-player
  • Integrity

About Ketchum

As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


What we offer

  • Robust benefits program 
  • Generous time off policies 
  • Retirement program with company match 
  • Workplace flexibility 
  • Business casual dress code 
  • Workplace and off-site social gatherings 
  • Yoga @ work 
  • Professional learning and development opportunities 
  • Tuition reimbursement 
  • Paid maternity/paternity leave 
  • Transit benefits  

Interested?  We’ve got an opportunity for you.




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