Ketchum U.S.

Human Resources Coordinator

US-NY-New York


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Ketchum is in search of a passionate, detail-oriented, proactive and highly motivated Human Resources Coordinator to join our team!


The candidate must have excellent analytical and problem solving skills combined with an entrepreneurial spirit. Attention to detail and strong communication skills are essential for this position. Additionally, this person must have a high tolerance for multi-tasking, is comfortable handling highly confidential information and thrives in a very fast-paced environment, while maintaining a positive attitude and focus on customer service.

About the Job

The Human Resources Coordinator will perform a full range of administrative Human Resources responsibilities to support the Human Resources team across multiple geographies in the US.

  •  New Hire Orientation and On-boarding
    • Coordinate and execute all aspects of bringing on a new employee including scheduling orientation, communicating with Office Services, IT, HR Operations; preparing new hire packets, collecting and processing new hire paperwork, interfacing with payroll/benefits
    • Conduct HR portion of new hire orientation (in person and over the phone)
  • Handle all employee status changes (terminations, transfers, new hires, etc.)
    • Communicate with appropriate divisions and complete necessary paperwork
    • Update of all related spreadsheets to indicate change
  • Maintain HR records and employee files for the entire employee lifecycle from hired to termination
  • Employee verifications for current employees and alumni
  • Coordinate training offerings for employees
  • Assist in the U.S. work authorization process for current/potential employees in need of a work visa
  • Administrative duties as needed
    • Supply orders
    • Copying, filing, etc.
    • Ad hoc reports
    • Billing, Invoices, Purchase Orders

Competencies and Skills

  • Communication
    • Writes well; communicates and organizes information effectively and persuasively
  • Internal Client Relationships
    • Focused on long-term client relationship and satisfaction
    • Learns everything possible about internal clients; adds value whenever possible
    • Is approachable, helps others—answers questions, demonstrates patience while maintaining confidentiality
    • Thinks ahead, anticipates questions and proactively reaches out to clients with suggestions/answers
  • Teamwork
    • Ability to work effectively with all employees, including senior management
    • Encourages cooperation and teamwork among people who depend on each other to get the work done
  • Continuous Improvement
    • Gathers and shares information and knowledge among team members to ensure flawless execution
    • Monitors progress of work to ensure successful completion; anticipates roadblocks and works to prevent/eliminate
    • Offers ideas for new and improved processes
  • Change Management
    • Responds positively and creatively to changes in the internal and external environment
    • Questions and challenges conventional standards with new ideas and approaches
    • Adjusts plans to incorporate new ideas
  • Leadership
    • Sets example of high performance for self to ensure client satisfaction; strong sense of urgency and work ethic


  • Bachelor’s degree in Communication, Human Resources, Organizational Psychology, Business or related field preferred
  • One year Human Resources experience, agency setting or billable environment preferred
  • Ability to maintain strict confidentiality
  • Ability to manage and prioritize multiple assignments with flawless attention to detail
  • Expert in MS Office
  • Must have a passion for customer service

About Ketchum

As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


What we offer

  • Robust benefits program 
  • Generous time off policies 
  • Retirement program with company match 
  • Workplace flexibility 
  • Business casual dress code 
  • Workplace and off-site social gatherings 
  • Professional learning and development opportunities 
  • Tuition reimbursement 
  • Paid parent leave 
  • Transit benefits  

Interested?  We’ve got an opportunity for you.




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