Ketchum U.S.

Account Supervisor, Issues & Crisis

ID
2022-12130
Location
US-DC-Washington
Category
Issues & Crisis

Overview

Ketchum_ICIMS updated banner_7.18.2022

 


We are looking for an Account Supervisor to join our North American Issues/Crisis Management Team!

 

 

About the Job

This is a tremendous opportunity to work on high profile accounts across a variety of industries, build trusted relationships with client and do work that makes a direct impact on our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis communications plans, develop and facilitate crisis simulations and dive into real-time crisis management and counsel when issues emerge.

  • Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
  • Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs
  • Troubleshoot client problems as they arise; seek senior management input whenever appropriate
  • Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities 
  • Represent agency and work in client integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration
  • Independently implement defined crisis preparedness projects
  • Lead junior staff in working effectively and in the best interest of client(s)
  • Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
  • Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
  • Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability
  • Work with account team(s) to build incremental business
  • Communicate account status to agency management regularly
  • Participate in new business programming and presentations 

Qualifications

Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

  • Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred 
  • 4+ years of experience in public relations agency or similar position
  • Ability to work in fast-paced environment and meet deadlines while managing multiple projects and teams
  • Detail-oriented with the ability to multi-task and manage priorities

About Ketchum

As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.

 

We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

 

What we offer

  • Robust benefits program 
  • Generous time off policies 
  • Retirement program with company match 
  • Workplace flexibility 
  • Business casual dress code 
  • Workplace and off-site social gatherings 
  • Yoga @ work 
  • Professional learning and development opportunities 
  • Tuition reimbursement 
  • Paid maternity/paternity leave 
  • Transit benefits  

Interested?  We’ve got an opportunity for you.

#LI-Remote

#LI-KET

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