• Account Supervisor, Healthcare

    US-NY-New York | US-DC-Washington | US-MA-Boston
    Position Type
    Full-Time Salary
  • Overview

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    We are looking for an Account Supervisor to join our Healthcare team.  We’re looking for someone who’s passionate about healthcare and making a difference in the lives of patients living with a variety of disease states including cancer, cardiovascular disease, diabetes, gastrointestinal disorders, and more. We are looking for a Pharma PR guru who is a true team player, an exceptional manager and a superb client counselor.


    This is a truly career-changing opportunity to work on high-profile accounts, sharpen your strategic thinking and employ your creativity in the healthcare space. Are you someone who lives, breathes, sleeps and eats PR? Do you want to work on big brands across pharma but also working on digital content, patient education and global awareness? Do you like to surround yourself with good, funny, kind, smart and fiercely loyal people? If you answered “YES!” to all of these questions, stop reading this and start applying for this position!

    About the Job

    • Has a natural curiosity for learning and eagerness to understand client business goals
    • Demonstrates traditional media relations expertise, along with an advanced understanding of social and emerging channels, strategic content planning and multi-media to deliver paid, earned, shared and owned media strategies
    • An analytic thinker with the ability to spot and act on trends and insights to help deliver positive outcomes
    • Proficiency in writing and editing materials including client press releases, byline articles, correspondence, blogs, social media content, and reports
    • Exhibits strong communication and presentation skills to effectively articulate ideas to clients, colleagues and others
    • Drives effective implementation of projects; including but not limited to identifying appropriate resources, delegating work appropriately, manage client, people, and projects to deliver highest quality work on time and on budget
    • Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
    • Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs
    • Troubleshoot clients problems as they arise; seek senior management input whenever appropriate
    • Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
    • Assist account team(s) in working effectively and in the best interest of client(s).
    • Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
    • Manage account financials including budget allocation and control, time sheets, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability
    • Access agency’s network of resources to deliver greatest value to clients
    • Work with account team(s) to build incremental business
    • Communicate account status to agency management regularly
    • Participate in new business programming and presentations


    Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:


    • Bachelor’s degree in Communications, Public Relations, Journalism, Marketing  or a related field. MBA desired
    • 5 to 8 years of agency PR experience with a specific focus on healthcare and pharma accounts
    • Experience with Oncology, complex data and rare diseases is preferred
    • Broad-based exposure to all skill areas, including proposal planning, writing and presentations, media relations, and consultative selling
    • Proven track record in growing business
    • Direct experience in building and managing teams



    About Ketchum

    As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients.  We start conversations, build communities and engage stakeholders—and have a lot of fun doing it.  We inspire and empower our people to think about products, companies, issues and challenges in a different way.   And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We believe great ideas shatter expectations, change thinking and build brands.  We call this break through, and it’s our mission to deliver it.  How?  Very simply—our people.  By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.  

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you.


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