• Digital Producer

    Position Type
    Full-Time Salary
  • Overview

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    Ketchum's Digital team is looking for a Digital Producer to manage the fulfillment of web-based and print project deliverables across multiple offices. Ensure profitability by exceeding client expectations while managing to company financial plans. Manage workflow, internal processes and expectations to deliver high-end client solutions in a prompt and cost-effective manner. Guide and facilitate the development of internal and client web presences to achieve strategic communication goals.


    About the Job

    Workflow Management:

    • Manage departmental and project budgets and timelines with the goal of having all projects completed on time and in budget
    • Manage employee availability and billability for assigned team members
    • Ensure adequate proper project staffing to meet business needs and employee career development goals
    • Collaborate closely with development team in developing project plans, including accurate budgets and rapid yet realistic project schedules
    • Work closely with development team in producing and implementing QA plans for final deliverables to ensure requested and delivered feature sets match original requirements

    Project Management and Development:

    • Leads the development of high-level content, design standards, information architecture and interface, web-client standards, web-based database access resources, content management systems and related procedures and documentation
    • Interface with account team leads, creative directors and clients to ensure vision alignment and overall work quality
    • Establish staffing requirements, timelines, and budgets for interactive engagements, ensuring quality and efficiency of project execution
    • Collaborate with traffic managers and account team leaders to ensure group is meeting timelines and budget expectations
    • Coordinate and manage usability testing sessions
    • Supports minor editing and special requests


    • Establish performance goals and assess web producer team performance; provide regular feedback to web producer team members
    • Partner with HR to recruit and develop top talent and provide career coaching to employees


    • Ensure quality and consistency of all processes and protocols to achieve business goals and alignment with Ketchum policy (i.e., project management, staffing, internal/external communication)
    • Oversee management of freelancers/vendors, and execution of POs and invoices 

    Communication Responsibilities:

    • Establish processes and mechanisms for knowledge sharing across geographies and verticals
    • Liaise with team leads to ensure information and resources flow properly throughout the network 


    • 4-6 years of experience. Agency experience preferred
    • Proficiency with Microsoft Office, particularly Excel, required. Proficiency with PowerPoint, InDesign, and Photoshop a plus
    • Knowledge of project management principles, processes and software
    • A solid understanding of the lifecycle of web development initiatives
    • Experienced writing functional specifications and project documentation required
    • Experience developing quality assurance plans and managing QA
    • Excellent verbal and written communication skills
    • Strong management and leadership skills



    About Ketchum

    As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients.  We start conversations, build communities and engage stakeholders—and have a lot of fun doing it.  We inspire and empower our people to think about products, companies, issues and challenges in a different way.   And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We believe great ideas shatter expectations, change thinking and build brands.  We call this break through, and it’s our mission to deliver it.  How?  Very simply—our people.  By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.  

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you.


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