• Chief Innovation Officer

    Global Practices
    US-NY-New York
    Position Type
    Full-Time Salary
  • Overview

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    The Chief Innovation Officer (CIO) will set the vision and lead the strategic development and growth of the agency’s Strategic Service group in North America. This individual will have a deep understanding of strategy and creation (creative, analytics, video and design) and channel distribution (media, brand activation, paid and influencer engagement). Must be able to innovate and develop products that appeal to clients integrating our diverse offerings. This visionary would be recognized as a thought leader in the space, that can cultivate client relationships, provide senior strategic counsel, drive new business development and attract, manage and mentor a team of high caliber talent. #LI-ML1

    About the Job

    • Set vision and strategy for NA, with global scalability in mind.
    • Establish strong relationships across the network with key stakeholders including Presidents and Sector Leads.
    • Work with the CEO to provide strategic direction and establish goals and major priorities for the department.
    • Invent, incubate and scale ideas for implementation across the Strategic Services group.
    • Collaborate with leaders to drive short-term and long term transformation and evolution of offerings to continuously meet client needs.
    • Understand current and future digital, social and analytical methods and capabilities to drive innovation and value for clients.
    • Oversee the overall architecture, development and innovation of the Strategic Services ecosystem.
    • Develop a process strategy and oversee a full range of offerings across the Strategic Services group that drives meaningful innovation and revenue growth across the organization.
    • Keep pace with the changing technologies and develop forward-thinking policies for the Strategic Services group.
    • Drive brand awareness externally to lead to new business opportunities.
    • Translate trends into tangible opportunities. Work with senior executives across functions and channels to develop multi-year roadmap for transformational capabilities.
    • Partner and act as liaison with Omnicom firms to help build partnership and collaboration.
    • Attract, grow, engage and retain talent. Contribute to creating a diverse, equitable and inclusive culture, where every employee feels a sense of belonging.


    • 15+ years of relevant experience.
    • Confidence and ability to be a change agent.
    • Ability to drive ideas and actions around vision to make it a reality.
    • Foster openness and transparency to drive collaborative change.
    • Strong strategic thinker and exceptional client relations skills.
    • Proven ability to attract talent, build and retain teams.
    • Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic.
    • Curiosity to continue to innovative and reevaluate offerings.
    • Excellent communication and interpersonal skills.
    • BA/BS degree preferred

    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.


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