• Account Coordinator, Issues & Crisis

    US-NY-New York
    Position Type
    Full-Time Salary
  • Overview

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    Do you have a passion for crisis communications? Ketchum’s NYC office is looking to add an Account Coordinator to their dynamic Corporate practice. Come work with Ketchum’s Issues & Crisis team on high profile clients across diverse global industries. We help clients anticipate reputational vulnerabilities, build world-class global issues and crisis response systems, and provide strategic communications counsel for a wide variety of issues and crisis situations. Ketchum is an agency that’s committed to the development of its people, and we’ve created a culture where our people are energized to deliver highly creative, media-savvy and results-oriented work.

    About the Job

    • Respond to requests for information from clients, team members and other agency employees with accuracy and in a professional and timely manner.
    • Coordinate team and/or client meetings, including scheduling, meeting room set-up, catering and travel, as appropriate.
    • Coordinate new business for team/agency as appropriate by providing research information, preparation of materials and draft/format documents, and acting as a liaison between the design department and account team.
    • Proofread and edit documents; consolidate team edits; maintain records of supporting reference materials.
    • Act as liaison between account team and internal/external vendors and services, such as copy center, design, video production and promotions.
    • Create and maintain media lists; conduct media searches/inquiries.
    • Prepare monthly activity reports and conference/meeting status reports for circulation to team members.
    • Media monitoring, summarizing and analysis
    • Research and identify upcoming events that could pose challenges/opportunities for clients
    • Track event attendance and publications by key influencers
    • Maintain team/client files, including client/prospect mailing lists, contact sheets and relevant trade publications.
    • Maintain ownership of billing procedures within the team (according to client) by maintaining billing, invoices and job numbers.


    • Bachelor's degree in communications, public relations, journalism, marketing, English or a related field preferred
    • Excellent writing skills and intellectual curiosity are a must. Excellent competency in English, grammar, spelling, punctuation, logic and mathematics
    • Knowledge of contemporary business procedures, telephone etiquette and filing
    • Familiarity with social media and online communities in relation to broader media mix
    • Aptitude to translate trends, technologies and metrics into conversational English
    • Proficiency in Microsoft Word, Excel, and PowerPoint
    • Exhibit strong organizational, presentation and interpersonal skills including the ability to juggle multiple assignments / clients and cope with stressful situations; prioritize and handle high-volume detail work
    • Be enthusiastic, flexible and willing to go beyond assigned duties
    • Be a strong team player and have the ability to work autonomously

    About Ketchum

    As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients.  We start conversations, build communities and engage stakeholders—and have a lot of fun doing it.  We inspire and empower our people to think about products, companies, issues and challenges in a different way.   And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We believe great ideas shatter expectations, change thinking and build brands.  We call this break through, and it’s our mission to deliver it.  How?  Very simply—our people.  By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.  

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you. IND13


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