• Account Supervisor, Consumer

    US-NY-New York
    Position Type
    Full-Time Salary
  • Overview

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    Ketchum’s New York office is looking to add an Account Supervisor with big brand experience to their dynamic agency to work on a large growing account within our newly designed snacks and beverage industry. 

    This is a tremendous opportunity to work on high-profile accounts within Ketchum, where your work will directly impact the client’s success and bottom line. Are you interested in being part of an energetic team that’s delivering strategic, results-oriented work for their clients?

    About the Job

    • Perform a wide range of duties including development of client programs, strategic planning, presentation writing, staff development and financial management
    • Serve as key liaison among account team, inter-agency partner teams and agency management
    • Support creative ideation and planning for key areas of the existing business, developing related “sell-in” plans, activation plans and work-back/trackers to ensure work activates as planned, team members understand roles, results are tracked and shared, etc.
    • Manage day-to-day activation of at least one large program within the broader account, with limited supervision; oversee specialty teams and more junior team members collaborating on the program
    • Actively support leadership team that is managing primary day-to-day contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
    • Provide strategic guidance to clients on an as-needed and project-relevant basis; anticipate and address clients’ needs
    • Troubleshoot program problems as they arise; seek senior management input whenever appropriate
    • Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
    • Assist account team(s) in working effectively and in the best interest of client(s)
    • Demonstrate proficiency in writing and editing materials including client press releases, byline articles, correspondence and reports
    • Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
    • Manage account financials including budget allocation and control, time sheets, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability
    • Access agency’s network of resources to deliver greatest value to clients
    • Monitor industry trends, identifying opportunities to apply new vendor/platform features, audience preferences or otherwise to the clients’ business
    • Work with account team(s) to build incremental business
    • Communicate account status to agency management regularly 
    • Participate in new business programming and presentations


    Any combination of education and experience providing the required skills and knowledge for
    successful performance would qualify. Typical qualifications would be equivalent to:

    • Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field
    • Master’s degree in a communications field desirable
    • Five to eight years of public relations experience
    • Team player; organized, can prioritize
    • Self-starter and decisive yet knows when to approach senior staff when needed
    • Always thinking about the bigger picture, what more can Ketchum offer
    • Experience counseling senior level clients
    • Demonstrate advanced understanding of emerging channels like social media, video, and content partnerships in relation to media mix
    • Experience working in inter-agency teams with multiple marketing partners
    • Ability to quickly become knowledgeable of Ketchum’s proprietary tools and develop clear understanding of how to apply tools and technology to client work
    • Successful track record of helping to build and present concepts/programs for clients and effectively executing programs
    • Ability to spot digital trends and insights and share with teams in order to mobilize develop and motivate
    • Advanced knowledge in SEM optimization techniques and campaign monitoring a plus IND13 #LI-ML1
    • Ability to “translate” trends, technology/platform features and updates, and data analytics/metrics into conversational English

    About Ketchum

    As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients.  We start conversations, build communities and engage stakeholders—and have a lot of fun doing it.  We inspire and empower our people to think about products, companies, issues and challenges in a different way.   And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We believe great ideas shatter expectations, change thinking and build brands.  We call this break through, and it’s our mission to deliver it.  How?  Very simply—our people.  By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.  

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you.


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