• Account Executive, Issues & Crisis

    US-NY-New York
    Position Type
    Full-Time Salary
  • Overview

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    Ketchum’s NYC office is looking to add an Account Executive to their dynamic North America Issues/Crisis Management Team. This is a tremendous opportunity to work on high profile accounts, where your work is making a direct impact on our client’s business. This is an exciting opportunity to help our clients with reputation management work, including building issues-management and crisis-response infrastructures that support their business operations and corporate objectives. You will be tasked with helping establish clear lines of responsibility for issues management, crisis preparedness and crisis response; specific protocols for each; and regular system of monitoring and evaluation designed to continuously refine plans and strategies. 

    About the Job

    • Build understanding and knowledge of the clients’ business and their competitive environments
    • Actively participate/contribute to the development of account plans/ideas.
    • Demonstrate knowledge of client media monitoring process and be able to efficiently conduct/review on a daily basis
    • Demonstrate ability to effectively develop a full range of written materials consisting of by not limited to: standby statements, question & answer documents, issues analyses, position papers, client correspondence, and reports
    • Independently implement defined crisis preparedness projects
    • Counsel clients through basic issues management and crisis response situations
    • Some day-to-day client contact through written and direct counsel on basic issues situations  enlisting senior counsel on tough issues when appropriate
    • Foster client-agency relationship to build trust and become a valuable resource to our clients
    • Facilitate teamwork by delegating and involving junior staff members whenever possible
    • Take on lead responsibility for all aspects of budget management and client billing/administration
    • Seek counsel from financial manager to be able to review financial reports, project budgets, and related financial materials
    • Develop an understanding of various research methods; coordinate internal and external resources in implementing research projects
    • Assist senior management in developing proposals and gathering information for new business opportunities


    • Two to four years’ experience working in an agency
    • Excellent writing skills and strong presentation capabilities
    • Analytical thinker (ability to turn around public thinking) with strong curiosity to learn more
    • Prior experience with issues.crisis management, political campaigns, litigation communications, international policy/trade experience not required but a definite plus
    • Basic knowledge through experience using social media platforms, driving brand awareness, engagement, and traffic to a website/social media pages in relation to broader media mix
    • Ability to translate trends, technologies and metrics into conversational English
    • Be a hands-on team player adding value, sharing creative ideas, and executing digital programs

    About Ketchum

    As a global public relations and communications agency with 90 plus years of experience, Ketchum builds brands and reputations for clients.  We start conversations, build communities and engage stakeholders—and have a lot of fun doing it.  We inspire and empower our people to think about products, companies, issues and challenges in a different way.   And we’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We believe great ideas shatter expectations, change thinking and build brands.  We call this break through, and it’s our mission to deliver it.  How?  Very simply—our people.  By listening, cultivating diverse perspectives and rewarding fearless creativity, we’ve developed a culture of break through.  

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you.


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