• Senior Operations Associate

    US-NY-New York
    Position Type
    Full-Time Salary
  • Overview

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    Do you enjoy developing processes, to help teams work better together? Interested in solving client challenges with data? Thrive on the frontlines of project work as well as behind the scenes? Ketchum Analytics is looking for a Senior Operations Associate to work out of our New York office.

    About the Job

    Our group is growing faster than ever, and embracing new horizons. Improving operational effectiveness is integral in our quest to boldly innovate. As a result, this role will support our growth and innovation aspirations, and has a hybrid model - split among Operations and Analytics. A hybrid approach is crucial to understanding – and enhancing - the Ketchum Analytics DNA (e.g. how we work, where we are headed). Working closely with research specialists based around the globe, and senior operations managers/executives, the Senior Research Associate, Operations will be responsible for:


    Operations: Resource management. Vendor and tools/database management. Process/training development. Project management support on large-scale projects for the Ketchum Analytics group

    Analytics: Quantitative and qualitative research analysis/measurement. Social media and digital analytics. Providing consumer/business insights to account and new business teams



    • Resource management across geographies
      • Track staff availability, and provide timely and accurate updates
      • Continuously update staff skillsets documentation, identifying gaps and opportunity areas
      • Leverage project management spreadsheets and platforms/tools to assist in effectively matching scopes and resources/talent; maximizing efficiency
    • Ensure that tools/databases are being effectively leveraged across the organization; manage vendor logistics
      • Create materials and approaches to increase engagement with the Ketchum Analytics library of tools/databases among employees
      • Develop step-by-step trainings and how-to documents as needed, covering tools/databases
      • Work with financial, procurement and legal teams as needed to manage contract logistics, create POs and ensure timely payment of vendors
      • Review research tools landscape regularly, to support tool procurement recommendations
    • Process/training documentation and development for Ketchum Analytics employees
      • Develop guides and documentation to track operational processes, and train new hires on these processes
      • Connect with existing team members to ensure compliance with existing processes (e.g. related to project staffing requests and availability reporting)
      • Work with Learning & Development team members to ensure alignment and innovation in training processes
    • Support dedicated project management needs
      • For certain larger-scale projects, serve as a project management specialist to ensure smooth running of projects (e.g. tracking budgets, timelines, communications/updates) 


    • Assisting team members with consumer and business insights – not “data dumps” – to account teams and new business teams, to include:
      • Understanding client objectives to distill findings that are insightful and actionable
      • Interpretation of YouGov, Canvas8, comScore, Quid and/or other types of secondary data
      • Development of target audience profiles, secondary research summaries, and trends reports
    • Conduct Social Media Research and Analysis:
      • Learn the newest social data tools (e.g. Radian 6, Sysomos, Brandwatch, Sprinklr, Talkwalker) to understand what consumers are saying about our clients’ business
      • Analyzing and interpreting social/digital data


    • Bachelor’s degree preferred; relevant courses or field of study preferably in Marketing, Business, Economics, Finance, Statistics, Engineering or related field
    • 1-2 years research experience preferable, in a quantitative or qualitative field
    • 1-2 years project/vendor management experience preferable; PMP certification valued but not required. Experience as a product manager may be an asset (e.g. cloud-based productivity tools/platforms)
    • Interest in project management platforms (e.g. Screendragon experience in particular is valued), and developing new processes to improve collaboration
    • Proven ability to manage complex project details, timelines, budgets and communication, while ensuring compliance among team members
    • Aptitude to translate trends, technologies and metrics into conversational English
    • Strong writing skills
    • Entrepreneurial spirit and ability to create partnerships and build connections that will drive business
    • Interest in social media platforms and how companies are using the tools to drive brand awareness, engagement, and traffic to a website/social media pages
    • Outstanding time management skills and ability to work independently
    • Knowledge of/Expertise or desire to learn any or all of the following:
      • Microsoft Office Suite (e.g. Excel, Access, PowerPoint, Project, Visio)
      • Project management tools/databases (e.g. Mindjet, Wrike, Clarizen, Screendragon, Asana)
      • Secondary/syndicated databases (e.g. YouGov Profiles, Canvas8, comScore, Quid, Mintel)
      • Social media measurement and social media monitoring tools (e.g. Brandwatch, Sprinklr, Radian6, Sysomos, Talkwalker, etc.)
      • Coding languages (e.g. HTML, Java, R, Python, SQL or similar language coding)
      • Statistical packages (e.g. SPSS, Q, Stata, SAS, R)  IND13


    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.


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