Ketchum

  • Account Supervisor

    ID
    2018-9875
    Category
    Technology
    Location
    US-CA-Los Angeles
    Position Type
    Full-Time Salary
  • Overview

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    Ketchum is looking for an Account Supervisor, within this role you will be a key member of an integrated, multi-disciplinary account team with responsibility for building, managing and executing strategic brand and reputation management programs on behalf of a range of brands.  The ideal candidate would have a wealth of experience and knowledge with communication strategies to add on-going value to achieve the clients’ business goals.

     

    We are more than just a public relations & communications agency. We change the game with every campaign we touch for our clients through innovative and out the box ideas we manifest. In a culture, which is fast moving, fun and collaborative; we are seeking only those who can inspire others, who are fearless and consider themselves one of the best in the business. Is that you? If so, stop reading and start applying.

    About the Job

    • Perform a wide range of duties including development of client programs, strategic planning, presentation writing, staff development and financial management
    • Serve as key liaison among account team, inter-agency partner teams and agency management
    • Support creative ideation and planning for key areas of the existing business, developing related “sell-in” plans, activation plans and work-back/trackers to ensure work activates as planned, team members understand roles, results are tracked and shared, etc.
    • Manage day-to-day activation of at least one large program within the broader account, with limited supervision; oversee specialty teams and more junior team members collaborating on the program
    • Actively support leadership team that is managing primary day-to-day contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
    • Provide strategic guidance to clients on an as-needed and project-relevant basis; anticipate and address clients’ needs
    • Troubleshoot program problems as they arise; seek senior management input whenever appropriate
    • Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
    • Assist account team(s) in working effectively and in the best interest of client(s)
    • Demonstrate proficiency in writing and editing materials including client press releases, byline articles, correspondence and reports
    • Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
    • Manage account financials including budget allocation and control, time sheets, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability
    • Access agency’s network of resources to deliver greatest value to clients
    • Monitor industry trends, identifying opportunities to apply new vendor/platform features, audience preferences or otherwise to the clients’ business
    • Work with account team(s) to build incremental business
    • Communicate account status to agency management regularly 
    • Participate in new business programming and presentations

    Qualifications

    Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:

    • Minimum of five years of large agency and/or public relations experience
    • Demonstrated track record in building strong client relationships and delivering programs that exceeded anticipated results
    • Proven track record in growing business
    • Direct experience in building and managing teams  IND13 #LI-ML1
    • Broad-based exposure to all skill areas, including proposal planning, writing and presentations, media relations, and consultative selling IND13 #LI-ML1

    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.

     

    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

     

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.

     

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