• Client Experience Supervisor

    New Business
    US-CA-San Francisco
    Position Type
    Full-Time Salary
  • Overview

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    Ketchum is looking for a Client Experience Supervisor in our San Francisco office to manage all things related to general client and new business project support. This person would also be a critical member of the team overseeing our onsite Ketchum Food Studio. The ideal candidate will have experience with office and event space management as well as project management. IND13

    About the Job

    • Support the Ketchum Food Studio with scheduling, organizing, prepping and clean up for events taking place in the Ketchum Food Studio; including but not limited to managing vendors, grocery shopping, running the dishwasher and other Ketchum Food Studio project needs
    • Manage rental requests for Food Studio and conference rooms including contracts, invoicing, reporting and coordination with Ketchum finance team
    • Assist account teams with projects; general project events, and new business support; facilities projects, shipping, printing, trimming materials, scanning, copying, framing jobs, laminating, office signage, etc.
    • Set up for client and/or office events and meetings that are taking place onsite; including but not limited to ordering food, food set up, room set up including ensuring the room has the proper equipment and also clean up after meeting
    • Act as facilities liaison working with landlord and local building support staff as well as an AV liaison for Regional IT Lead; set up all conference calls not handled by the account team including dial-in, Skype, Adobe Connect and other display connectivity
    • Assist account and new business teams by running errands outside the office when needed
    • Support senior staff with travel arrangements, expense reports and other light administrative #LI-ML1



    • 5+ years of office and/or facilities management in a fast-paced environment
    • Experience and an understanding of professional and client services
    • Experience in admin support, office management and project management is a plus
    • Roll-up-your-sleeves approach to work; thrive in complex environment
    • Intermediate knowledge of computer hardware programs as well as Power Point and EXCEL
    • Organized and detail-oriented
    • Ability to lift 20 pounds
    • Foodie/culinary experience and/or expertise is a plus

    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!


    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits  

    Interested?  We’ve got an opportunity for you.


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