• Digital Production Manager

    Position Type
    Full-Time Salary
  • Overview

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    We're looking for a Digital Production Manager. The responsibilities and qualifications for this job may sound familiar, but the person we’re looking for is actually unique. That’s because Ketchum is different. Here, everyone is creative. Everyone is on the lookout for bold and innovative solutions. And everyone is encouraged to be a risk taker. We don’t believe in settling for the tried and true. At Ketchum, we always reach for the untried and true. If all that sounds appealing to you, you probably belong at Ketchum.

    About the Job

    Workflow Management:

    • Manage departmental and project budgets and timelines with the goal of having all projects completed on time and in budget
    • Manage employee availability and billability for assigned team members
    • Ensure adequate proper project staffing to meet business needs and employee career development goals
    • Collaborate closely with development team in developing project plans, including accurate budgets and rapid yet realistic project schedules
    • Work closely with development team in producing and implementing QA plans for final deliverables to ensure requested and delivered feature sets match original requirements

    Project Management and Development:

    • Leads the development of high-level content, design standards, information architecture and interface, web-client standards, web-based database access resources, content management systems and related procedures and documentation
    • Interface with account team leads, creative directors and clients to ensure vision alignment and overall work quality
    • Establish staffing requirements, timelines, and budgets for interactive engagements, ensuring quality and efficiency of project execution
    • Collaborate with traffic managers and account team leaders to ensure group is meeting timelines and budget expectations
    • Coordinate and manage usability testing sessions
    • Supports minor editing and special requests


    • Establish performance goals and assess web producer team performance; provide regular feedback to web producer team members
    • Partner with HR to recruit and develop top talent and provide career coaching to employees


    • Ensure quality and consistency of all processes and protocols to achieve business goals and alignment with Ketchum policy (i.e., project management, staffing, internal/external communication)
    • Oversee management of freelancers/vendors, and execution of POs and invoices 

    Communication Responsibilities:

    • Establish processes and mechanisms for knowledge sharing across geographies and verticals
    • Liaise with team leads to ensure information and resources flow properly throughout the network 




    • 4-6 years of experience. Agency experience preferred
    • Proficiency with Microsoft Office, particularly Word and PowerPoint, required. Proficiency with InDesign, Illustrator, and Photoshop a plus
    • Knowledge of project management principles, processes and software
    • A solid understanding of the lifecycle of web development initiatives
    • Experienced writing functional specifications and project documentation required
    • Experience developing quality assurance plans and managing QA
    • Excellent verbal and written communication skills
    • Strong management and leadership skills

    About Ketchum

    As a global communications consultancy with 90 plus years of experience, Ketchum is a trusted partner who is equal parts creative and analytical. Ketchum is a place where all perspectives and points of view are welcome and encouraged. We are a collection of communications specialists, content creators, creatives, researchers, data analysts, media pros, digital strategists, issues and crisis counselors, and tech nerds. And we love when those worlds collide to create the very best teams and solutions for our clients. We work with the world’s leading brands, emerging start-ups, and everything in between. We are beyond proud to have created some of the most celebrated and award-winning campaigns in our industry. We’re just crazy enough to think we can impact the world – and how it responds to ideas – through communication.


    We encourage our employees to be curious, brave, inspiring, and a force for good. Let’s talk. Come belong at Ketchum!

    What we offer

    • Robust benefits program 
    • Generous time off policies 
    • Retirement program with company match 
    • Workplace flexibility 
    • Business casual dress code 
    • Workplace and off-site social gatherings 
    • Yoga @ work 
    • Professional learning and development opportunities 
    • Tuition reimbursement 
    • Paid maternity/paternity leave 
    • Transit benefits

    Interested?  We’ve got an opportunity for you.


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